Casino Pit Supervisor Job Description

1. Casino Pit Supervisor Job Description Responsibilities
2. Casino Pit Supervisor Job Description Resume
3. Casino Pit Supervisor Job Description

Casino Pit Boss Job Duties and Responsibilities. Posted: (3 days ago) The pit boss was originally the casino manager or one of the managers. Today's 'pit boss' may be responsible for watching a few table games, running a pit of a dozen games, or running several pits of table games and all the floor supervisors who are watching games and dealers. MyPlan.com is unquestionably the best resource on the Internet for career and college information. Their long list of free services includes career profiles, career videos, salary data, college profiles, information on majors and degrees, financial aid advice, and career assessment tests. Responsible for dealer and supervisor hours worked and also decks of cards used; Responsible for obtaining new Player Sign Ups in the Pit & Casino Floor; Other Duties as directed by management; This job description in no way states or implies that these are the only duties to be performed by the employees in this position.

Casinos have a lot of employees to help the players out in many ways. It is, after all, a hospitable industry where customer satisfaction is of utmost importance. There are many employees at a casino who are dealers, receptionists, chip runner, pit bosses and many more. A Pitboss is one important designation when it comes to casinos. Let us know more about a Pitboss and the roles and responsibilities.

A pit boss is a term used to address a person who authorises cash transactions, keeps vigil on the tables, overseeing the financial figures at the table and many other tasks. A pit boss is an iconic job and is imperative to all the casinos. A pit boss is like a manager of the casino and indulges in a lot of responsibilities in a casino:

• A pit boss supervises the floor. Meaning that the pit boss keeps a close eye on the few tables, watches the activities without the player knowing and in case of a crisis of any kind jumps in. He keeps in close connection with all the supervisors who are watching each game individually.
• Dealing with crisis: It is not only watching the players, but a boss is also responsible for watching the dealers and identifying if there is an error that they are committing. A pit boss also looks out if the payoffs are handled right, proper steps are being followed for payouts, the players are treated well and makes sure that the culture of the casino is followed.
• Managing the floor staff: All the floor supervisors are connected with the pit boss directly. They report to the pit boss and the pit boss addresses any issue that they face.
• A pit boss is also involved in managing the other workers on the floor.. A pit boss is responsible for managing the internal schedules with the dealers, the shift changes, scheduling of games. A pit boss is also responsible to coach the dealers, servers, and supervisors with casino etiquettes and manners. He is also responsible for staffing and training and performance monitoring of the other employees who report to him.
• Dispute handling: A pit boss is also responsible for handling any disputes that arise on the floor. The disputed may between the dealer and the players, among the players, the dealer and the server or between anybody. A pit boss has to handle such situations. Some major and usual issues that arise at a table are incorrect shuffling by the dealer, misbehaviour by the dealer or the player, cheating, scams and much more.
• Be vigilant: A pit boss has to be always on his toes to avoid as well as to combat disputes. He needs to monitor the behaviour of the dealers, oversee what is happening on the floor, look into the payouts, monitor the working of the supervisors and getting updates from them.
• Documentation is another important part of a pit boss’ job role. He needs to complete the paperwork for wins and losses every day, the inventory files, the payout records, the rules and regulations of the games, undertakings from the players, casino inventory, the inventory on the table, account for all the losses fill and credit slips, shift reports, MTL and CTR documents, and any other items required by the US Title 31 banking regulations.

A pit boss is one of the most desirable job roles in the casino. Many candidates are looking for an opportunity to be a pit boss in a casino. A pit boss is a good paying job in casinos but comes with a lot of responsibilities. It is a very ethical job where the person has to be always on his toes and be quick to make decisions. The person has to be agile and firm. Personality traits that a pit boss should have are:

• A pit boss should be a good observant.
• A good pit boss should be a leader and should have the ability to instruct all the other employees.
• He should be a quick thinker. Despite a lot of training, planning and practice new issues and unforeseen events can happen every day that the Pit boss will have to tackle. Thus he should be a quick thinker.

A Pitboss is an important employee of every casino and has to shoulder many responsibilities. Every day in the life of a Pitboss is a new day with new challenges.

In the casino and gaming industry, gaming supervisors manage the gaming floor and its staff during a shift. They supervise casino table games and make sure staff and customers are acting appropriately. They are also responsible for helping customers with problems and answering questions about payouts and betting.

When you write a gaming supervisor job description, be sure to include the education requirements for the job. The basic standard is to have a high school diploma or GED, but some places prefer supervisors to have an undergraduate degree. Gaming supervisors should also have experience in casino games or operations.

Customer service skills are a key component of the nature of this job. The ability to stay calm and lead effectively are also essential. You can get more ideas for the position by looking at the gaming supervisor job description template below.

Do you have a passion for games and love to follow the rules? Our casino is currently recruiting gaming supervisors to start immediately in our table games department. We are looking for a confident and motivated individual to lead a staff of 25 table games dealers throughout the casino. You will bring a high-quality gaming experience to all of our customers and ensure all appropriate rules and regulations of the industry are being followed consistently. If you have experience as a dealer and want to take your love of this industry even further, then we want to talk to you right away.

Job Responsibilities

• Supervise all casino table games operations and make sure all gaming rules, state laws and federal regulations are followed appropriately
• Manage the table games staff and assess each employee’s ability to deliver pleasant service to customers
• Review suspicious customer behavior, identify instances of card counting, cheating or marking and notify the authorities when needed
• Record large cash and credit transactions in the casino when required by federal or local laws, and complete the appropriate paperwork
• Walk the casino floors, be visible to the table games staff throughout the shift and welcome customers to the facility on a continuous basis
• Schedule staff members on the table games section of the floor and make adjustments during the shift if business dictates it
• Recruit and hire new gaming dealers for the department, develop training programs and participate in employee performance reviews each quarter
• Refer customers who are displaying troubling signs of compulsive gambling to resources that offer help for gambling addicts

Job Skills & Qualifications

Reqiured:

• High school diploma or a GED certificate
• One or more years of experience working in a casino
• Possession of a state casino worker’s license
• Exceptional customer service ability

Preferred:

• Bachelor’s degree in hospitality, hotel management or a related field
• Experience with supervising others

Gaming Supervisor Job Responsibilities

Your gaming supervisor job description needs to have a strong job responsibilities section in order to inform candidates about the daily duties and expectations. In fact, this portion should be the most substantial of your overall description, and you’ll want to be thorough. Including key tasks will allow jobseekers to imagine themselves in the role, which will help you get applicants who are truly enthusiastic about the position.

Include 6-8 responsibilities as bullet points to maximize the effectiveness of your gaming supervisor job description. A list this size is easy to skim but complete enough to give jobseekers a picture of what to expect. Your points should begin with strong action verbs to further place the applicant in the manager’s shoes. Avoid minor duties in favor of the most critical ones that will dominate his or her time.

Here are some sample gaming supervisor job responsibilities for use as a model if needed:

• Observe and monitor activity on the gaming floor for rule compliance, adherence to federal law and cordial customer-employee interaction
• Explain games to customers, clarify rules and outline betting procedures
• Resolve conflict as needed
• Ensure customer satisfaction
• Assess performance of game table employees and train new gaming floor staff
• Maintain high standards against cheating and rule violation

Gaming Supervisor Job Specifications

Casino Pit Supervisor Job Description Responsibilities

You shouldn’t mistake a short section for an unimportant one. Although the qualifications and skills section of your gaming supervisor job description is likely to be significantly shorter than the responsibilities section, it’s still important to get it right. A strong list serves as a deterrent for would-be applicants who don’t meet your minimum qualifications. This filter strengthens the quality of resumes you do receive in your inbox and saves you precious time weeding out less qualified individuals.

Casino Pit Supervisor Job Description Resume

If you aren’t familiar with the gaming supervisor role, you can still create a strong qualifications and skills section by consulting with those who are. Check with the hiring manager or senior gaming supervisor to learn about the mandatory and desired proficiencies. By listing both (and being clear about which are which) in your gaming supervisor job description, you’re more likely to get minimally qualified candidates as well as those who offer something extra.

Below are some sample gaming supervisor job specifications:

Casino Pit Supervisor Job Description

• High school diploma or equivalent
• Minimum 1-2 years’ experience as a gaming supervisor; 3+ years preferred
• Superior customer service and conflict resolution skills
• Ability to train, coach and develop junior employees
• Knowledge of security alarm systems
• Expertise in gaming rules and legal regulations associated with casino facilities